Frequently Asked Questions

MOQs vary by product. Most peshtamal towels start from 50 to 100 pieces. Kese gloves start from 200 pieces. Marble products start from 5 to 10 pieces. Check each product page for the specific MOQ or contact us if you need flexibility for a first order.

For wholesale orders we accept wire transfer, letter of credit, Western Union for smaller orders, and PayPal for amounts below 2,000 USD. Preferred currencies are USD and EUR; RUB and AED are also available for established clients. Samples from our online sample shop are paid for by card (Visa or Mastercard) at checkout.

Established clients with a strong payment history may qualify for net 30 terms after 3 to 5 completed orders. New clients typically pay a 30 to 50 percent deposit, with the balance due before shipment.

Yes. Single samples of many products can be bought in our online sample shop by card (Visa or Mastercard), without creating an account. Shipping is added at checkout, and samples are dispatched within 1–3 business days of payment. Samples ship DAP, so any import duties and taxes are paid by the recipient. For products that are not in the shop, send a quote request and mention that you need samples. What you pay for samples is deducted from your first wholesale order. Marble samples are not kept in stock: we produce them on request once we agree on your project.

We offer FOB Izmir, CIF destination port, and DDP to door with import duties included. We work with major freight forwarders such as DHL, FedEx, Maersk, and regional specialists for Gulf and Russian markets.

From stock: 3 to 7 business days to most destinations by air freight. Production orders: typically 21 to 35 days after approval, plus 7 to 21 days of transit. Sea freight to Europe takes 7 to 14 days. Middle East: 5 to 10 days. Russia: 10 to 20 days.

Yes. We prepare all export documentation including the commercial invoice, packing list, certificate of origin, and HS code declaration. We also assist with OEKO-TEX certificates required for textile import compliance.

Yes. We can split a single order across multiple destinations at standard freight rates. This is common for hotel groups or distributors with several locations.

Absolutely. Jacquard weaving is our most requested customization: your logo is woven directly into the textile instead of being printed or embroidered on top. It is durable, premium, and machine washable. The MOQ is typically 300 pieces for this customization.

For jacquard weaving, we need an AI or EPS vector file in 1 to 3 colors. Our design team converts it into a weaving-ready format. For embroidery, any high-resolution file works. We send a digital mockup before production begins.

Yes. Our craftsmen can produce kurnas in any dimensions. Share your technical drawings or measurements and we will confirm feasibility. Custom marble usually requires a longer lead time of 6 to 10 weeks.

The process is brief, technical review within 1 to 3 days, sample production in 10 to 21 days, approval, production in 21 to 35 days, then quality control and export. You are supported by a dedicated product manager throughout the project.

Yes. All Feel Fine peshtamal, kese, and robe products carry OEKO-TEX Standard 100 certification. This independent certification confirms they have been tested against more than 100 harmful substances and are safe for skin contact. Certificates can be downloaded from the product pages.

We primarily use Afyon White marble from western Turkey for kurnas and washbasins. It is valued for its density, low water absorption, and clean white appearance. We also offer Bilecik grey and beige marble, all sourced from Turkish quarries with origin certificates.

We conduct internal AQL sampling on every order. Third-party inspection by SGS or Bureau Veritas can be arranged at the client expense. Approved B2B accounts can access full reports in the portal documents section.

Document the damage with photos within 48 hours of delivery and contact us. We will arrange a replacement or credit at our cost in the case of manufacturing defects. For transit damage, we help you open a claim with the freight insurer.

Custom or OEM products cannot be returned once production is completed. Standard stock products may be returned within 14 days if unused and in their original packaging, subject to a 15 percent restocking fee. Return freight remains at the buyer expense. Samples bought in our online sample shop are hygiene products shipped in sealed packaging and cannot be returned once opened; if a sample arrives damaged, defective, wrong or incomplete, contact us within 7 days of delivery and we will resend it or refund you in full.

Marble is a natural stone, so normal wear is expected. Manufacturing defects such as cracks or structural flaws are covered for 12 months from delivery. Damage caused by improper installation or harsh chemical cleaners is not covered.