Shipping & Delivery Policy

This policy applies to all shipments made by BİZOYA İç ve Dış Tic. Ltd. Şti. under the All For Hamam brand, including wholesale production orders, stock orders and product samples.

Where a signed proforma invoice or purchase contract states different terms, that document prevails over this policy.

Samples: dispatched within 1–3 business days of payment confirmation.

Stock items: dispatched within 3–7 business days of payment or of an agreed payment milestone.

Production orders: the lead time stated on your proforma invoice applies, calculated from the date the deposit is received and all specifications (size, colour, logo artwork) are approved in writing.

Business days exclude weekends and Turkish public holidays. Production lead times shift accordingly during national holidays, and we announce major holiday closures in advance.

We work with EXW, FOB İzmir, CIF, DAP and DDP. The applicable term is stated on your proforma invoice and determines where our responsibility ends and yours begins.

Samples are shipped DAP by international courier unless agreed otherwise.

For bulk shipments we can work with your own freight forwarder. In that case our responsibility ends when the goods are handed over to the forwarder you nominate.

Samples and small parcels travel by international courier (DHL or equivalent). Bulk orders travel by sea or air freight according to the agreed term.

Each shipment is accompanied by a commercial invoice and packing list. Turkish export clearance is completed by us (ETGB or full customs declaration, as applicable).

Certificates of origin, ATR/EUR.1 movement certificates, analysis or conformity documents can be issued on request; please ask before shipment, as some documents cannot be issued retroactively.

Except where DDP is expressly agreed, all import duties, VAT, customs clearance fees and local handling charges in the destination country are payable by the buyer and are not included in our invoice.

The buyer is responsible for any import licence, registration or labelling requirement in its own country.

If a shipment is returned or abandoned because the buyer does not complete customs clearance or refuses to pay these charges, the resulting freight, storage and return costs are charged to the buyer.

The buyer is responsible for the accuracy and completeness of the delivery address, contact person, telephone number and tax/EORI identifiers provided.

Re-delivery or address-correction fees charged by the carrier because of incorrect details are passed on to the buyer.

Transit times quoted by carriers are estimates and are not guaranteed by us.

We are not liable for delays caused by events outside our reasonable control, including customs inspections, port congestion, carrier failures, strikes, extreme weather, natural disasters and changes in law. Where such an event occurs we inform you promptly and agree a revised schedule.

Please inspect every shipment on arrival. If the packaging is visibly damaged, note this on the carrier’s delivery receipt before signing, or refuse the delivery.

Report any damage, shortage or incorrect item to us within 7 days of delivery, with photographs of the outer packaging, the labels and the goods, and quoting your order or invoice number.

Once verified, we replace the goods in your next shipment or issue a credit, at your choice. Claims made after this period may be refused because carrier liability windows expire.

If a shipment is lost in transit and the carrier confirms the loss, we resend or refund in full.

Where part of an order is ready earlier, we may propose a partial shipment. Partial shipments are only made with your written agreement, and any additional freight cost is agreed in advance.

info@allforhamam.com · +90 232 462 20 35