Warranty, Return & Refund Policy

We warrant that the goods conform to the specifications agreed in your proforma invoice or approved sample: material, weight, dimensions, colour and workmanship, within the tolerances stated there.

Covered: manufacturing defects, stitching or weaving faults, colour deviation beyond the agreed tolerance, and damage that occurred in transit and was reported on arrival.

Not covered: normal wear from use, damage from improper washing, drying or storage, deterioration caused by exposure to damp or direct sunlight after delivery, and goods altered or relabelled after they left our warehouse.

Natural fibre products may vary slightly in shade and weight between production batches. Variation within the agreed tolerance is not a defect.

As a commercial buyer, please inspect the goods promptly on arrival and notify us of any visible defect within 7 days of delivery, and of any hidden defect within 7 days of discovering it.

Send photographs of the outer packaging, the labels and the goods, together with your order or invoice number. This helps us trace the production batch.

Our exfoliating mitts, peshtemals and towels are hygiene products that come into direct contact with the skin and are shipped in sealed packaging.

Once that packaging is opened, the goods cannot be resold or reused for reasons of health and hygiene. Under Article 15/1-(ğ) of the Turkish Distance Contracts Regulation such goods are excluded from the right of withdrawal, and we therefore do not accept returns or exchanges of samples.

If your parcel arrives damaged, if the goods are defective, if we sent the wrong item, or if part of your order is missing, contact us within 7 days of delivery with photographs.

Once confirmed we will resend the goods or refund you in full, whichever you prefer. This applies regardless of the rule above.

If a parcel is lost in transit and the carrier confirms the loss, we resend or refund in full.

You can cancel your order at no cost until it has been handed to the courier. Write to us as soon as possible and we will refund the full amount.

Refunds are always made to the payment method used for the order. Depending on your bank, the amount may take up to 14 days to appear on your statement.

When you place your first wholesale order with us, the amount you paid for your samples is deducted from that order. Please quote your sample order number to your sales contact.

info@allforhamam.com · +90 232 462 20 35